Shipping policy

 

Shipping Policy

Thank you for shopping with us. We are committed to delivering your new and pre-owned luxury items quickly, securely, and with the care they deserve.

Processing Time

All orders are processed and shipped within 2 business days (Monday–Friday, excluding holidays) after payment confirmation.

Orders placed after 3:00 PM (local time) will begin processing the following business day.

During peak seasons or promotional periods, processing times may be slightly extended. If any delay occurs, we will notify you promptly.

Shipping Methods & Delivery Time

Delivery time depends on your selected shipping method and destination.

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day (where available)

Delivery timelines are estimates and begin once your order has shipped.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor your package in real time.

All luxury items are carefully packaged to ensure safe transit.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination

  • Shipping method selected

  • Package weight and value

We may offer complimentary shipping on select orders or promotional events.

Signature Requirement

To protect high-value luxury items, a signature may be required upon delivery. This ensures your purchase arrives safely and securely.

Insurance

All orders are fully insured during transit. In the rare event that your package is lost or damaged during shipping, please contact us within 48 hours of delivery confirmation so we can assist you.

International Shipping (If Applicable)

We offer international shipping to select countries.

Please note:

  • Customers are responsible for any customs duties, taxes, or import fees.

  • Delivery times may vary due to customs processing.

  • We are not responsible for delays caused by customs authorities.

Incorrect Address

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately before the order ships.

Pre-Owned Luxury Items

All pre-owned items are carefully inspected and authenticated prior to shipment. Due to the nature of pre-owned luxury goods, packaging may vary from original brand packaging unless otherwise stated.

Questions?

If you have any questions about shipping, please contact our customer support team at:

zkluxxe@gmail.com
ZK Luxe

We appreciate your trust and look forward to delivering your luxury purchase safely and promptly.